Marmaris Express Conditions and Terms of Carriage

Passengers travelling on our vessels are accounted to have accepted these terms and conditions.

1. Tickets are personal and not transferable to any other party.
2. No changes can be made after scheduled departure time. Can a ticket be neither cancelled nor refunded after scheduled departure time.
3. The BUYER should present the credit card which was used during transactions (on the SELLER's internet website) at time of the check-in at the port of departure.
4. Open return tickets are valid until the end of the issuance date's year.
5. BUYER’s accept to comply with all safety and security measures and controls aboard the SELLER's ferries.
6. BUYER confirms to be ready at the port 1 hour prior to the departure time of the ferry.
7. The SELLER holds the right to make any change on scheduled departure times and dates.
8. Marmaris courts are authorized for arbitration due to any conflict arising from this contract under valid tariff and current Turkish Law and legislation.
9. Sailing schedules may be interrupted, changed and crossing times extended or trips cancelled due to adverse weather conditions or operational circumstances beyond the SELLER's control. The SELLER cannot accept liability for any costs (including transport, accommodation or meal costs) or inconveniences caused by such delays and/or cancellations.
10. Pregnant women of 6 (or more) months are not allowed to travel aboard SELLER's ferries for their own safety.
11. The SELLER is not liable for any injury and/or death and/or damage and/or loss to luggage, other personal belongings or cars aboard the ferries unless any of the incident(s) above is proved to be the result of the SELLER's fault or negligence at a court in Marmaris. The SELLER is not liable if the incident resulted from an act of war, terrorism, hostility, insurrection, a natural phenomenon, adverse weather or sea conditions or was wholly caused by an act or omission done with the intend to cause the incident by a third party.
12. Ticket fare covers the transportation between embarkation and disembarkation ports. No other services are covered by ticket fare if the SELLER has not charged any extra fee. Fares are effective for the declared routes only.
13. Fares and expenses may be paid with an internationally convertible currency that the SELLER accepts. Any currency conversion will be based on Turkish State Bank's foreign currency buying rates if the fares/fees are paid with a different currency other than the one stated on the SELLER's internet website.
14. The SELLER does not guarantee numbered seat assignment. BUYER's accept to choose any available seat.
15. Greek government does not require visa from the holders of Green and service passports for the Turkish Nationals.
16. Ordinary passport holders must have a valid Schengen visa prior to embarkation to the ferry.
17. BUYER's those have KKTC entry stamps on their passports, are not allowed to travel to Greece.
18. It is dangerous and forbidden to embark and disembark the ship unless the ramp is fully prepared for embarkation/disembarkation and crew grants approval following necessary security precautions’ readiness.
19. If passenger acts like he/she is endangering the ship or any other person or any good or belonging; or if he/she prevents the crew from doing their duties or not following crew members’ orders; or if he/she causes reasonable objections of other passengers; seller can take any precaution including capture of passenger in order to prevent continuity of such kind of act.
20. Passengers should not leave their seats whilst the ship is sailing and/or manoeuvring for berthing. Passengers must follow the warning announcements during the voyage. Seller cannot be charged for any injury and material damages which caused by not obeying to these rules.
21. The SELLER is not liable for any injury and/or death and/or damage and/or loss to luggage, other personal belongings or cars aboard the ferries unless any of the incident(s) above is proved to be the result of the SELLER's fault or negligence. Liability of seller could be reduced or totally abolished in accordance with the statute’s provisions if passenger has contributory negligence.
22. Seller is not responsible for any damage to fragile or perishable items in luggage, money, jewellery, precious metal, silverware, bills and other valuable commercial paper, passport and other identifications.
23. Return tickets must be confirmed 1 (one) business day before intended departure from Rhodes or Marmaris with us or authorized agents listed below, subject to availability.

Cancellation of The Travel and Refund Conditions

1. 80% of total booking price will be refunded if the period of cancellation notice is given at least 48 hours before the scheduled outward travel date and time.
2. Date and time changes are allowed to be made free of charge if the period of your written request to make such changes is given at least 48 hours before the scheduled outward travel date and time, subject to availability at the time of your request. No refund is available for the booking changes made less than 48 hours before the scheduled outward travel date and time.
3. 50% of total booking price will be refunded if the period of cancellation notice is given at least 24 hours to 48 hours before the scheduled outward travel date and time.
4. Date and time changes are allowed to be made free of charge if the period of your written request to make such changes is given at least 24 to 48 hours before the scheduled outward travel date and time, subject to availability at the time of your request. No refund is available for the booking changes made less than 24 hours before the scheduled outward travel date and time.
5. No refunds will be given for the cancellation expressed in writing if the period of cancellation notice is given 24 hours or less before the scheduled outward travel date and time.
6. Any bookings made 24 hours or less before the scheduled outward travel date and time or made on the travel date will not be changed or refunded in part or in whole in case of cancellation.
7. No refund will be given and no changes of date and time will be made after the departure of the vessel.
8. No refund will be given in case of cancellation or change of plans due to passenger's visa transactions or authorities refusal of a client's departure.
9. No refund and no changes of date and time will be made in case of a passenger's visa transactions or authorities refusal of a client's departure.